Shipping

Welcome to Mods Haus! We understand that receiving your vinyl wraps, PPF films, and other automotive customization parts promptly is important to you. Below, you’ll find an overview of our shipping process, why it takes a bit longer, and what to expect once you place an order.

1. Why Our Processing Time May Be Longer

To keep costs low for our customers, Mods Haus sources many of our products directly from overseas manufacturers. By cutting out middlemen, we can offer competitive pricing on premium-quality wraps, films, and accessories. However, this direct sourcing means:

  • Order Processing: From the moment you place an order to when your shipment is handed off to the carrier and you receive a tracking number, it can take up to 2 working days.

  • Commitment to Improvement: We constantly review our logistics partnerships and internal workflows to shorten this window. Faster processing is a top priority on our roadmap.

2. Order Processing Explained

  1. Order Confirmation (Day 0):

    • As soon as you complete checkout, you’ll receive an order confirmation email. This ensures we have all the details needed (product, color, dimensions, quantity) to fulfill your request.

  2. Quality Check & Packaging (Day 1 – Day 2):

    • Our warehouse team verifies each item against your order.

    • We carefully package wraps and films to prevent creases or damage in transit.

    • Once packaging is complete, we hand off the parcel to our shipping carrier and email you the tracking number.

    Note: Orders placed on weekends or public holidays begin processing the next business day.

3. Shipping Methods & Estimated Delivery

  • Domestic Ground Shipping:
    Once your package is accepted by the carrier (FedEx, UPS, or USPS, depending on destination and package size), you can expect delivery in approximately 7–14 calendar days.

  • Expedited & International Shipping:

    • We do not offer expedited shipping at the moment since expedited shipping of bulk packages can make the shipping costs unreasonable. 

4. Tracking Your Order

  • Tracking Number: You’ll receive an email notification with a tracking number as soon as your package leaves our warehouse.

  • How to Track: Click the carrier’s tracking link in the email or visit the carrier’s website and enter your tracking number.

  • Delivery Updates: Carriers often provide estimated delivery dates, status updates (such as "arrived at facility" or "out for delivery"), and delivery confirmations.

5. What to Do If Your Order Is Delayed

While most shipments arrive within the estimated window, occasional delays can occur. If you haven’t seen movement in your tracking status for more than five business days after shipment:

  1. Verify Tracking Information: Scan the tracking number for the latest updates.

  2. Contact Customer Support: Use the contact form on the Contact page. Provide your order number and tracking details. We’ll liaise with the carrier on your behalf.

  3. Expected Resolution Time: We aim to respond to all shipping inquiries within 24 hours of receipt.

6. Returning or Exchanging Damaged Shipments

  • Inspect Immediately: Please inspect your order upon arrival. If you notice visible damage (such as dents, rips, or moisture), take photos of both the packaging and the product.

  • Report Within 48 Hours: message us via the contact form with your order number, photos, and a brief description.

  • Replacement or Refund: Once we verify the damage, we’ll either send a replacement shipment (subject to stock availability) or issue a refund.

7. Future Shipping Improvements

At Mods Haus, we continually strive to optimize our supply chain. Over the next year, we’re pursuing:

  • Faster Fulfillment Partners: Establishing regional warehouses for popular products to cut processing time to under 24 hours.

  • Expanded Carrier Options: Adding weekend pickups and more carrier choices for expedited shipping.

  • Improved Tracking Transparency: Implementing real-time updates within your Mods Haus account dashboard.

We appreciate your patience as we roll out these enhancements. Every change is driven by our commitment to deliver automotive customization parts quickly and affordably.

8. Frequently Asked Questions

  • Q: How long until I receive my tracking number?
    A: Up to 2 working days after you place your order. You’ll get an email once it’s shipped.

  • Q: Why does shipping take 1–2 weeks?
    A: After processing and handoff (up to 2 working days), carriers typically deliver within 7–14 calendar days domestically.

  • Q: Can I upgrade to expedited shipping?
    A: No, due to the size and weight of each of the rolls, pricing can become unreasonable. Therefore, we do not offer expedited shipping. 

  • Q: Do you ship internationally?
    A: No. Currently, we only service the United States.

  • Q: I haven’t received my package after 14 days. What now?
    A: Check your tracking status first. If there is no update for 5+ business days, please message us via the contact form with your order number and tracking number so we can investigate further.

Thank you for choosing Mods Haus. We’re dedicated to providing top-quality products at competitive prices, and we appreciate your understanding of our current shipping timelines. If you have any further questions, please don’t hesitate to reach out.

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