At Mods Haus, we strive for complete customer satisfaction. Please carefully review our detailed return and exchange guidelines for PET Vinyl and TPU Paint Protection Film products:
Eligible Returns and Exchanges:
Returns and exchanges are accepted under these conditions:
- Product Defects: Items with visible manufacturing defects, such as noticeable damage, imperfections, or incorrect dimensions.
- Shipping Damages: Products damaged during transit.
- Incorrect Products: Wrong product or color delivered.
All returns or exchanges must be initiated within 7 days of receiving the product.
Return and Exchange Process:
To request a return or exchange, contact our customer service via the contact form with:
- Your order number.
- Detailed description of the issue.
- Clear images or videos demonstrating the defect or problem.
- Your preferred resolution (refund or exchange).
Our team will respond within 1-2 business days with approval instructions and further details.
Return Costs:
- If the product is eligible for a return, we will cover the cost and email you a pre-paid shipping label, therefore the return cost will be FREE.
Product Return Requirements:
- Products must be returned in their original condition, with the original packaging and box.
- Rolls must be securely taped and packaged exactly as initially received. Improperly repackaged items may incur restocking fees based on damage or missing materials.
Refund Conditions:
- No restocking fee applies if the product is unopened and unused.
- Opened or partially used products may incur a restocking fee proportional to any damages or missing material.
- Shipping costs are non-refundable, except for defective products.
- Customers are responsible for return shipping costs unless the product is defective or shipped incorrectly.
Refund Methods and Processing:
Refunds will be issued to the original payment method. Processing time varies based on your financial institution.
Contact Information:
For questions or assistance, please get in touch with our customer support team:
- Email: modshaus @ gmail.com
Thank you for choosing Mods Haus. We appreciate your trust and cooperation.